CORONAVIRUS(COVID-19) UPDATE:

For the safety and protection of our staff and families, our Parts and Service Center is working very limited hours. Please expect significant delays on Warranty Service, Parts Shipments, and Reel Service. We will resume normal operations as soon as possible.

Thank you for your understanding.
13 Fishing

 

 

Reel Warranty Policy
We warrant that our reels will be free from defects in material or workmanship for the period of one year from the date of purchase. Abuse, improper use, dirt, rust or normal scratching or wear marks will not be covered under this warranty policy. Warranty Service does not include cleaning. Please be sure to register your product on our website. A receipt from an Authorized Retailer* is a requirement for warranty claims. Claims without proof of purchase will not be accepted. In the event a product submitted for warranty is out of stock or discontinued, 13 Fishing will generously find a comparable replacement.

*An Authorized Retailer will possess a brick and mortar storefront location. 13 Fishing will not warranty product purchased through online auction or marketplace sites (i.e. e-bay etc) due to the untraceable nature of the transaction.

Non-Warranty Service
Our Service Centers are happy to perform requested non-warranty service. This service will be charged at the normal rates of the individual service center and will be supported accordingly by the individual service center.

Important: A dated sales receipt, your name, address, telephone number(s), and email address must accompany all warranty requests. Please include the Warranty/Service Form in the box with a brief description of the problems you are experiencing to help us understand exactly how we can repair/replace your product.

Reel Repair/Service Form

US REEL SERVICE

Authorized US Warranty Service Centers

For all warranty and non-warranty service, send your product(s) to:

Fishing Tackle Unlimited
12800 Gulf Fwy, Houston, TX 77034
Phone 281-481-6838, 888-943-1861

Fishing Tackle Unlimited
10303 Katy Fwy, Houston, TX 77024
Phone 713-827-7762

Fishing Tackle Unlimited
13831 Southwest Fwy, Sugar Land, TX 77478
Phone 281-201-2141


Southwestern Parts & Service
605 W Mockingbird Lane, Dallas, TX 75247
Phone 214-630-8161


13 Fishing Factory Warranty/Service Center
1310 N. Hercules Ave, Unit B, Clearwater, FL 33765
Phone 800-508-6013


CANADA REEL SERVICE

Authorized Canadian Warranty Service Center

For all warranty and non-warranty service, send your product(s) to:

Rockey’s Tackle Repair Services Inc. *COMING SOON*
3 Royce Ave. #1&2, Orillia, ON L3V 5H8
Phone 705-325-3526